Kuehne + Nagel Client Case Study

With approximately 63,000 employees at more than 1000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.


  • imio enterprise software suite
  • automation and hardware
  • order and data syncing
kuehne + nagel logo
Key Facts

Bespoke software driven automation and handling solution


Fulfilment of returns kits and matching paperwork


Hourly performance reports

The Challenge

A system that would efficiently send returns kits to Virgin Media customers so the customer could return their equipment conveniently with the correct paperwork. Kuehne + Nagel were looking to automate the process and have full visibility of the operational performance.

Our Approach

The intial focus was on producing a comprehensive User Requirements document to make sure each aspect of the project was understood. Once this was in place detailed project plans were implemented.   Conveyor Networks provided a dedicated project manager who managed the different partners involved in the project.

The Solution

Conveyor Networks implemented their warehouse software suite, imio. imio’s automated packing app allows the operator to select the type of returns order they need to send out and sends the details to a bulk printer ensuring the correct paperwork is included with each order. Communication back to the client order management system verifies when the return was sent out and to who. Hourly performance reports are provided so that Kuehne + Nagel can constantly assess their operational status.


Using software to direct the automation processes ensures a secure, accurate, efficient process is in place that integrates easily with existing IT systems and guarantees a real time view of all stages of the operation.

The end results
  • Secure accurate processes
  • Seamless integration with IT systems
  • Scalability, the solution can be upgraded at any point
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