Euro Car Parts Client Case Study

Euro Car Parts is the leading UK distributor of OE and high quality automotive aftermarket parts for all makes of car and light commercial vehicles. The company provides 30-minute van deliveries to local service, repair and MOT workshops, an over-the-counter retail service from over 200 branches nationwide as well as an online Click and Collect facility. It despatches thousands of products a week throughout the UK using UPS, Tuffnells and Royal Mail.


  • Manual packing
  • Automated packing
  • Automated labelling
  • Carrier integration
euro car parts logo
Key Facts
  • Bespoke software driven packing and despatch
  • Fulfilment of high order volumes from several sales channels
  • Integration with several host business systems
  • Secure accurate process with real time updates and reports
The Challenge

A software suite that would improve the throughput and security of ECPs manual and automated packing and despatch functions.


  • To reduce reliance on manual operations
  • To provide real time reporting on defined KPIs
  • To improve the speed and efficiency of carrier despatch
Our Approach

A collaborative approach was taken with ECP having stage by stage input into the project. Conveyor Networks provided a dedicated project manager who co-ordinated all aspects of the project.

The Solution

Conveyor Networks used the packing and carrier apps of their imio software suite. The software now supports manual and automated packing creating a much faster, more efficient process. Seamlessly interfacing with several host data sources it takes order information and for manual packing relays a series of operator prompts via a PC and monitor or a touchscreen once the product barcode has been scanned.


  • Recipient confirmed
  • Single or multi quantity order identified
  • Check weight from weighscale
  • Correct shipping label selected and printed


For automated packing it scans the barcode and then runs through the same steps.


Carrier integration is also managed by Imio. Operators are able to build a pallet for different carriers which contains all required product information including weight. The software interfaces with UPS and Tuffnells advising them that pallets are ready and what products are on them. A driver manifest is created following each carrier’s specific standards and Euro Car Parts is given a tracking ID at the same time. The despatch is confirmed to the host system once the carriers have collected the pallets.

The end results
  • Real time, customer specific reporting data available
  • User and supervisor interfaces for efficient processes management
  • Reduced labour costs, increased efficiency and a better customer experience