Software and Automation at Kuehne + Nagel

Warehouse logistics solutions provider Conveyor Networks have delivered a software & automation solution for Kuehne + Nagel’s Virgin Media operation.  The solution automates package handling, bagging and returns paperwork into one process, all managed by Conveyor Networks Interface Manager software suite.

Kuehne + Nagel needed to efficiently send returns kits to Virgin Media customers so the customer could return their equipment conveniently with the correct paperwork.  Kuehne + Nagel were looking to automate the process and have full visibility of the operational performance.

The software allows the operator to select the type of returns order they need to send out and sends the details to a bulk printer ensuring the correct paperwork is included with each order.  Communication back to the client order management system verifies when the return was sent out and to who. Hourly performance reports are provided so that Kuehne + Nagel can constantly assess their operational status.

Using software to direct the automation processes ensures a secure, accurate, efficient process is in place that integrates easily with existing IT systems and guarantees a real time view of all stages of the operation.

“Interface Manager is a very user friendly application and our operators were competent within hours! Conveyor Networks delivered a solution bespoke to our requirements and we are fully recognising the benefits.”  Lawrence Hart, Contract Development Manager, Kuehne + Nagel Ltd.

David Carroll, MD at Conveyor Networks commented “Combining our software and automation expertise means we are able to offer customers an intelligent system that effectively integrates the different delivery processes and noticeably improves all round performance.”

Notes to Editors

Interface Manager is an intelligent warehouse software suite for e-commerce, retail and FMCG.  It links virtual host systems (e.g. ERP, WMS) to physical operations and can be used for complete process management (inbound and outbound) or as discreet applications.  It is wholly owned and developed by Conveyor Networks.

About Conveyor Networks

Conveyor Networks, based in Lymm, Cheshire was formed in November 2009. The company is run by Managing Director David Carroll, previously Head of UK Sales for international manufacturer Transnorm and Operations Director Geoff Wooding, previously of Lifetime Controls. Conveyor Networks provide fully integrated factory and logistics automation solutions for clients with a view to making them more efficient. Their services include the design and installation of integrated, intelligent automated conveyor systems, provision of spare parts and ongoing service contracts. They are the sole UK distributor agent for Transnorm’s “System range of products.” Clients include WHSmith, HMV and Johnson & Johnson.

About Kuehne + Nagel

With approximately 63,000 employees at more than 1000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at

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