Optimising system performance

Our service goes from initial design all the way through to ongoing support and maintenance. We have an experienced team, dedicated to customer support who will come to site to talk through the best options for you from 24/7 emergency cover or ongoing maintenance.

We offer first line response where we take calls directly from the end user.  We also provide second line response, giving your incumbent support more in-depth knowledge.

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Software support

Our support packages offer a number of options including 24/7 cover. All can be tailored to exactly what you need when you need it.

Standard cover - for example standby shift cover

Hyper cover - when standard cover is enhanced to include public holidays

Front line diagnostic support

On site PLC engineer assistance at agreed hourly charge.

PLC Telephone Help Line/Support timed response and VPN assistance

imio software support

Our high level software support typically includes

Telephone Help Line/Support timed response and VPN assistance.

On site Software engineer assistance at agreed hourly charge.

For further details about support we offer for imio software please click here

Mechanical support

Mechanical support is additional to servicing and maintenance and can be tailored to reflect your exact needs.

  • Standard cover e.g. standby shift cover – this includes emergency call-outs and repairs.
  • Hyper cover – when standard cover is enhanced to include public holidays or 24/7 call out and repairs.
  • In each case Service levels are linked to specific SLA’s

Telephone Help Line/Support timed response.

On site assistance at agreed hourly charge.

Support Kurvengurte
Support Healthcheck

We offer health checks where our engineers can either carry out regular checkups as part of a support package or one off audits as and when needed. Either way you have more peace of mind that your system can cope.

Our health checks include:

Visual inspection and equipment checks with reporting on performance & functionality.

Feedback on equipment design, suitability and “fit for purpose” compliance.

Health & Safety report, detailing any current or potential issues.

It’s also worth considering preventative maintenance – a pre-agreed maintenance program tailored to the type of system you have and the demands placed on it.

Regular maintenance has the advantage of spreading your costs, maintaining optimum performance and preventing major breakdowns.

Support Servicing
Support Rollers

Having a stock of the correct spare parts keeps everything running smoothly and in the event of a breakdown reduces downtime significantly. Conveyor Networks can advise on exactly what you need and make sure you have a supply of essential spares. In particular we can help you plan your spares kit for Peak, alongside any maintenance checks you may need to do. We partner with a wide variety of automation suppliers enabling us to supply spares throughout the UK at discounted prices.