Accountable and accessible

All our projects have dedicated warehouse automation project management systems and a project manager. We establish correct points of contact in both organisations from the start and provide an escalation contact should it ever be needed.  To help us deliver successful projects we ask our customers to provide clear, constructive feedback at all stages.


Project kick off

Our project methodology ensures the scope, functionality, responsibility and delivery plan for the systems and equipment we provide are defined and agreed with our customers prior to the completion of design.

Quality control processes

Design reviews internally and with our customers provide a quality control process and opportunity for client feedback. Regular progress and design reviews ensure the project is implemented to plan and keeps our customers up to date with the implementation.

Project Management Quality
Project Management Control

Change control processes

A formal change control process helps minimise disruption for required in-project amendments and ensures focus is retained on the project scope and delivery plan.


Safety is important to us. All our work is carried out under the guidance of the Health and Safety at Work Act 1974 and in accordance with the CDM regulations 2007. Our Managers are trained in all areas of Health and Safety management and are IOSH accredited. We are SAFEContractor approved, members of Safety Net and AMHSA members.


Guardian Angel

We are proud that much of our business is from existing customers who have been with us for many years and their feedback has driven many of our changes and initiatives.


In particular we have set up an online customer portal in response to peoples need to access account information and updates readily.


We have been running our customer feedback programme since early 2015 and the table below shows our average score against the following questions.

Customers have ranked our service from 1 – 5 where 1 is poor and 5 is excellent.

In terms of timings did everything run on schedule?

Score 4.1

Have the updates that we promised taken place and have they gone to the right people?

Score 4.0

If there have been issues how have we dealt with them?

Score 4.1

How have we worked with you – have you felt important to us?

Score 4.5

Ideally and for future reference is there anything you would have changed about the way the project was done?

Score 4.1

Would you work with us again? – YES

Score 100%

Read our Customer Charter for more information